In reference to the Danze D404214SS Opulence Single-Handle Kitchen Faucet. It looked great so i bought it. Fresh out of the box and installed it had two problems, and eventually as i found out it had four problems.
1. Even when you turn the faucet off it continued to run slightly, unless you really force the handle up. I MEAN REALLY FORCE IT, and it has to be perfectly centered. I MEAN REALLY PERFECTLY!Even so, eventually it will start to run again.
2. Even with the aerator screwed on tight water leaks around and out of the top of the end cap.
The plumber - who is a master plumber chuckled and said...junk. I guess he thought that would make me feel better. I actually called Danze and the rather terse and inconvenienced person (from somewhere far, far to the east of here) said he would send me a "cartridge."
I guess he assumed that I installed faucets for a living. I asked what is a cartidge?, whereupon he said, 'it goes inside". WOW, the clouds parted and sunlight bathed my higher chakras. It was all clear to me.
STERLING CUSTOMER SERVICE DON'T YOU THINK!!
I finally received the cartridge and yes it did correct the leak. A friend of mine has the same faucet and noticed that on his faucet you pull the handle out (away from the stem} to turn it on, while on mine you push it towards the stem. It turns out that not only was the cartridge defective, it was installed upside down! We then corrected the problem...I was quickly becoming a faucet expert!!
Finally the top part of the faucet, the part that revolves, was always very loose. I thought that was the way it was supposed to be, until my friend asked, "why is this so loose". Using a pliers we had to tighten the top screw cap, which in order to keep the faucet correctly tightened required lots of force. enough to mar the finish (yes we did wrap a cloth around it first).
It is regrettable that so many products I have purchased over the past few years are so poorly manufactured. This Danze piece is the last in a long line of ItemsI now refer to as a POC (pronounced "POCK") which is an acronym for Piece Of Crap. It turns out that POCs are most often MICs (Made In China). Actually I have found as a rule all MICs are POCs, but not all POCs are MICs
Don't let the charm and good looks fool you. I will never order a Danze product again. So there it is...FOUR things wrong with a faucet. i can understand four things wrong with a car, four things wrong with the Space Shuttle, but sheesh...a faucet. If your the type that looks for good looks alone, buy it. If on the other hand you seek a deeper relationship, like a faucet that works...avoid this item. The product sucks and so does customer service.
Addendum - I called Danze again to order a new aerator as it continued to leak. I received it and it leaked just the same. I installed some silicone tape around the thread and that helped.
I am beginning to think I was sold a used product...shame on 3rd party Danny K for selling it to me. I will consider carefully next time when ordering from third party vendors through Amazon.
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Danze D404214PBV Opulence Single-Handle Kitchen Faucet with Spray, Polished Brass (Not CA/VT Compliant)Product Description: Danze Opulence Kitchen Faucets Single Handle Kitchen Faucets
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I got this faucet from Amazon when it was 85 dollars, and yes I was skeptical about its quality.However, the item amazed me! It is not only carefully packaged (like a gift box really) but also delicate and well-constructed in every detail.I have not yet installed the faucet though so I cannot comment on its performance.
